STORE POLICIES

  1. Shipping Policy

    • Shipping Times: We strive to process and ship orders within 4 to 5 Business days. Please note that handmade products may take a little longer to prepare.
    • Shipping Methods: We offer various shipping options, and you can choose your preferred method at checkout.

  2. Return & Refund Policy

    • Satisfaction Guarantee: We are committed to your satisfaction. If you are not completely satisfied with your purchase, please contact us within 5 days of receiving your order.
    • Returns: To initiate a return, please contact us for instructions. We accept returns for unopened, unused products within 5 days of purchase.
    • Refunds: Refunds will be issued once we receive and inspect the returned items. Shipping fees are non-refundable.
    • Damaged or Defective Items: If your order arrives damaged or with defects, please contact us immediately with photos, and we will resolve the issue promptly.
  3. Privacy Policy

    • Information Collection: We collect personal information only for order processing and to improve your shopping experience. We do not share or sell your information to third parties.
    • Payment Security: Your payment information is processed securely. We do not store your payment details.

  4. Terms of Service

    • Product Information: We make every effort to ensure the accuracy of product descriptions, including ingredients and usage instructions.
    • Intellectual Property: All content on our website, including text, images, and logos, is the property of Soft Hues. It may not be used or reproduced without our permission.
    • Communication: By providing your email address, you agree to receive order updates, newsletters, and promotional offers. You can unsubscribe at any time.

  5. Contact Us

    • We're here to assist you with any questions or concerns. You can reach us through our [Contact Us] page, [email], or [phone number].

  6. Wholesale and Bulk Orders

    • If you are interested in wholesale or bulk orders, please [Contact Us] to discuss your specific needs and receive a customized quote.
  7. Disclaimer

    • Our products are handmade with care, but variations may occur due to their handmade nature. The information provided on our website is for general informational purposes and is not intended as medical advice. Consult a healthcare professional for any skin-related concerns.